Privacy Policy

Overview

Our food delivery web app offers a seamless, efficient, and enjoyable experience for customers looking to order their favorite meals from local restaurants. With a user-friendly interface, the app allows users to browse a wide selection of cuisines and dishes, view detailed menus, and customize their orders to suit their preferences. Integrated search and filter options make it easy to find specific dishes, while curated recommendations introduce customers to new flavors and popular choices.

Our real-time order tracking feature keeps customers informed from the moment they place an order until it arrives at their doorstep, with notifications providing updates at each stage. Additionally, we prioritize secure and flexible payment options, including online and cash-on-delivery choices, ensuring convenience for all users.

Pro Subscription

The Pro Subscription on our food delivery app is designed to enhance the customer experience with exclusive perks and cost-saving benefits. Subscribers enjoy free or discounted delivery on eligible orders, helping them save on frequent orders while removing the hassle of additional fees. Additionally, Pro members gain access to special promotions and discounts that are not available to standard users, making it easier to try new restaurants or enjoy favorite dishes at a lower cost.

With the Pro Subscription, customers also receive priority customer support, ensuring that any queries or issues are resolved quickly and efficiently. Members are notified first about new features, special events, or limited-time offers, allowing them to stay ahead of the crowd and maximize their dining experience.

The subscription is available for a nominal monthly or annual fee, offering significant value for frequent users of the app. Our Pro plan is designed to make food delivery more affordable, convenient, and enjoyable for customers who value exclusive benefits and a premium experience.

Discount Information

Our food delivery app offers a variety of discount options to make ordering more affordable for our customers. Discounts are available in multiple forms, including percentage-based discounts, flat-rate reductions, and promotional offers from partner restaurants. These discounts apply to a range of orders, whether you’re trying a new cuisine, ordering from popular local spots, or selecting family-sized meals for a gathering.

Customers can find these discounts prominently displayed on the app, either as limited-time offers, special occasion discounts, or seasonal promotions. We also provide exclusive discount codes through our Pro Subscription, where members receive regular updates on deals that are not available to non-subscribers.

For new users, we offer a special sign-up discount to make their first order more affordable. Additionally, customers who refer friends to the app can earn credits or discounts toward future orders, making it easy to save while sharing great dining experiences with others.

Information We Collect

To provide a seamless and personalized experience, our food delivery app collects certain information from users, always with privacy and data security as top priorities. Here’s a summary of the types of information we gather

• 1. Personal Information : When users sign up, we collect basic information like name, email address, phone number, and delivery address to set up the account and ensure accurate delivery.
• 2. Payment Information : For secure transactions, we collect payment details, such as credit or debit card information, which are encrypted and processed through secure payment gateways.
• 3. Order and Delivery Details : We store information related to orders, such as items ordered, delivery times, and past order history, to make reordering easier and to provide personalized recommendations.
• 4. Device and Location Data : With user consent, we may collect device information and location data to offer nearby restaurant suggestions and optimize delivery routes.
• 5. Usage Data : We gather data on how users interact with the app, including pages visited and features used, to improve functionality and user experience.

How We Use Your Information

We use the information collected from users of our food delivery app to enhance their experience, ensure smooth operations, and provide personalized services. Here’s a detailed overview of how we use this data:

• 1. Order Processing and Delivery : Personal and location information allows us to process orders accurately, ensure timely deliveries, and keep users updated on their order status.
• 2. Payment and Transaction Security : Payment information is used solely to process transactions securely. We use industry-standard encryption to protect users’ financial data.
• 3. Personalized Recommendations : Based on users’ order history and preferences, we provide tailored recommendations to help them discover new restaurants and meals they may enjoy.
• 4. Customer Support and Communication : Contact information is used to provide efficient customer support and communicate order-related updates or issues. We may also send users updates on promotions and offers, with an option to opt out.
• 5. App Improvement and User Experience : Usage data, such as pages visited and features used, helps us understand how the app is performing and identify areas for improvement, ensuring a smoother, more intuitive user experience.

Data Security

Data security is a top priority in our food delivery app, and we are committed to protecting users personal information with robust measures. Here’s how we ensure data security at every step:

• 1. Encryption : All sensitive data, including payment details and personal information, is encrypted both in transit and at rest using advanced encryption protocols. This ensures that data is protected from unauthorized access while it is being transmitted or stored.
• 2. Secure Payment Processing : We use trusted, PCI-compliant payment gateways to process transactions, safeguarding users’ financial information. No sensitive payment details are stored on our servers, minimizing risk and ensuring secure transactions.
• 3. Access Control : User data is accessible only to authorized personnel who require it to provide app services. We enforce strict access controls and regularly review access rights to protect data from unauthorized use.
• 4. Regular Security Audits : Our app undergoes frequent security testing and vulnerability assessments to identify and address potential weaknesses. This proactive approach helps us maintain a secure environment for user data.
• 5. Two-Factor Authentication (2FA) : We offer 2FA as an added layer of security for user accounts, which requires users to verify their identity before accessing their account.
• 5. Data Retention and Deletion Policies : We retain user data only as long as necessary to fulfill the purposes outlined in our privacy policy. Users can request data deletion, and we ensure that data is permanently removed from our systems when no longer needed.

Third-Party Services

Our food delivery app works with trusted third-party services to offer a secure, reliable, and seamless experience for users. These services help us with tasks like processing payments, delivering orders, analyzing app performance, and communicating with users. For payments, we use PCI-compliant providers to ensure transactions are safe, and no sensitive payment data is stored on our servers.

Delivery partners access only the information necessary to complete orders, like the customer’s name, address, and phone number, ensuring accurate and timely deliveries. We also use analytics providers to help us understand app usage and improve features, while communication services help us keep users informed about orders, promotions, or updates. To protect against fraud, we partner with security services that monitor for suspicious activities and help secure user data. All third-party services follow strict privacy standards and use customer data solely for their intended purposes, so users can enjoy a safe, smooth ordering experience.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make significant changes, we will notify users through prominent updates in the app or by email, depending on the nature of the update. These changes are intended to improve transparency and ensure our practices align with evolving privacy standards and regulations.

Users are encouraged to review the Privacy Policy periodically to stay informed about how we protect their information. By continuing to use our services after an update, users acknowledge and agree to the revised terms. Our commitment to user privacy remains a top priority, and we will always work to safeguard personal information with the highest standards.